DTI maintains hotline for consumer protection


DTI maintains hotline for consumer protection

by T. Villavert

Iloilo City (19 August) -- The Department of Trade and Industry (DTI) maintains its telephone lines open to readily attend to the welfare and promotion of consumer protection, especially during this period where there is global crisis on oil price increases.

Promoting consumer welfare has always been part of government policy, Director Diosdado Cadena said during a telephone interview with the Philippine Information Agency as he cited the Republic Act 7394 or the Consumer Act of the Philippines.

“We regularly monitor market activities or we conduct price monitoring to ensure that business establishments in the area are complying with the law, and this will help assure the public that the government is watching the availability of goods at reasonable prices, and ready to protect them against undue price increases caused by unscrupulous individuals” Cadena said.

Moreover, Cadena said, consumer welfare desks are installed in most major business establishments for prompt consumer complaints resolution.

Despite the problem on high oil prices which we are experiencing now, Cadena said that their office has not received any complaint from the consumers and emphasized that DTI is maintaining the following telephone numbers: 335-01-49; 337-03-92 and 509-99-42 to address the difficulties confronting the consumers. (PIA)

Diosdado Cadena Jr.